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Orders & Shipping

Do you offer free shipping and returns?

Shipping

We do offer free shipping in the US for all orders over $100!
Shipping internationally? Your shipping will be calculated at checkout.

Returns

We offer a 30 day return period from the date your shoes are delivered to you.

Items are returnable as long as they are in an unworn condition and in the original packaging.

If your shoe doesn’t fit... drop us a line! Questions? Concerns? Compliments? We are here for you via email

When will my order ship?

All orders will ship on the following business day after the order has been placed. Please add one business day to any shipping estimate. 

What if I want to change or cancel my order?

Questions? Concerns? Compliments? We are here for you via email

My Order

How can I cancel my order?

We are here for you via email. To make changes to your order please contact us!

Do you offer exchanges for faulty items?

Absolutely! We are here for you via email.

Product

Does FRESHY run true to size?

FRESHY BRITES fit large for most customers, we suggest ordering half a size smaller than your standard. If you have wide feet or are between sizes, we suggest you size down for all styles except our slides.

If your shoe doesn’t fit...drop us a line! Questions? Concerns? Compliments? We are here for you via email

Will my shoes stretch?

Because suede is a natural material it may stretch a small amount where pressure has been applied.

How do I care for my product?

Knowing how to clean suede is essential to keeping your BRITES in great condition and lasting a lifetime. If you don’t wish to take them to your local shoe repair, check out our tips below to clean your BRITES. 

A SUEDE BRUSH

Investing in a good quality suede brush is one of the most important tools when it comes to cleaning suede shoes effectively. It is excellent for brushing off mud or other light stains. Ensuring your shoes are completely dry, use your suede brush to gently brush away the dirt and grime in small motions with a light hand. If necessary, brush against the nap of the suede but always finish brushing in the direction of the natural grain to maintain its smooth finish.

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